Frequently Asked Questions
– Personal
– Professional
Q: I heard you were a cook?
A: Yep! I spent 10 years in professional kitchens. Cooking taught me patience, precision, and how to multitask like a champ!
Q: What kind of music do you play?
A: I play guitar and ukulele, and I sing as well. Not that I’m any good at any of that… It’s not for you. It’s for me 😛
Music has always been a creative outlet for me—it’s like therapy and fun rolled into one.
Q: What’s the deal with hand tools?
A: I love refurbishing old hand tools. There’s something satisfying about bringing a rusty, forgotten tool back to life and giving it a second chapter. Refurbishing axes and hatchets is what originally got me into leatherwork.
Q: What do you do when you’re not in the workshop?
A: You’ll probably find me out in the woods—camping, hiking, or just exploring trails. Nature is where I recharge and find inspiration when I can get to it.
Q: What got you into leatherwork?
A: I’ve always loved working with my hands, and leather has this perfect mix of art, craftsmanship, function, and tradition. I started out experimenting with small usefull items like sheaths to protect the tools I was refurbishing and, over time, that led to the founding of Olivander’s Leather with my friend to share our craftsmanship with the world.
Q: Favorite meal to cook?
A: That’s a tough one! But I’m a sucker for rustic comfort food—think cast iron skillet dishes over a campfire or a slow-cooked stew.
Q: Employment roles I am seeking?
A: I’m currently working as a cook, but I’d be happy to discuss opportunities in customer success, technical support, training, or project coordination, especially roles that leverage my experience in escalation management, documentation, and internal process improvement.
Q: What experience do you have with customer support?
A: I have over 20 years of experience in customer service and technical support across a range of industries. Most recently, I served as the sole Tier-4 Customer Success Representative at Wilson Electronics, handling escalated cases and internal help desk responsibilities, while training new and existing staff.
Q: What are your strongest skills?
A: My core strengths include communication, documentation, knowledge base creation, troubleshooting, internal training, escalation resolution, and project planning. I also have a knack for identifying inefficiencies and streamlining workflows.
Q: Have you held leadership or mentorship roles?
A: Yes. At Wilson Electronics, I led a team of support agents, developed training materials, hosted onboarding sessions, and regularly assisted colleagues with technical or procedural questions, even co-workers with more tenure.
Q: What kind of leadership experience do you have?
A: I led customer service and support teams at Wilson Electronics, where I also trained new agents and supported internal help desk operations. I was the only Tier-4 agent in the department and played a key role in revamping internal support processes and documentation.
Q: What industries have you worked in?
A: My experience spans food service, telecommunications, cybersecurity, web development, and educational platforms. This includes roles at Symantec, Wilson Electronics, and Lunar Logic.
Q: What communication skills do you bring to the table?
A: Communication, both verbal and written, is one of my core strengths. I’ve handled everything from internal team training and documentation to customer interactions and executive correspondence.
Q: Have you created technical documentation or training materials?
A: Absolutely. I’ve developed internal documentation, built training programs, and contributed to knowledge base systems in several roles. These resources helped support agents perform better and improved overall customer satisfaction.
Q: Why do you do what you do?
A: I genuinely enjoy helping people solve problems. Whether it’s untangling a technical issue or guiding someone through a process they find confusing, I find satisfaction in bringing clarity and calm to complex situations.
Q: What drives you professionally?
A: Efficiency and empowerment. I’m driven to improve systems so others can succeed. I love building resources and structures that make teams stronger and customers happier.
Q: What’s your working style?
A: Collaborative and proactive. I’m usually the person who volunteers to fix broken processes or answer the “weird” questions that stump others. I prefer clarity over assumptions and thrive when communication is strong.
Q: How can I contact you or request a reference?
A: You can reach me directly at [email protected] or (541) 357-8574. I’m happy to provide references upon request, including from previous supervisors and colleagues.
Got questions?
Feel free to reach out.